Frequently Asked Questions
How do I make an appointment at Mays Cancer Center?
You can start the process by requesting an appointment by phone or email:
Phone: 210-450-1000 or 800-340-2872 (toll-free)
You can make appointments by calling your doctor’s office or using MyChart to request an appointment.
To make an appointment for a video or phone visit, call your doctor’s office. You’ll need a MyChart account for these types of visits. If you don’t have a MyChart account, your doctor’s office can help you create one.
Learn more about how to refer a patient.
How do I reschedule or cancel an upcoming appointment?
You can call 210-450-1000 or 800-340-2872 (toll-free) to cancel or reschedule an appointment. In MyChart, you can also schedule and cancel appointments and request new appointments. If you don’t have a MyChart account, your doctor’s office can help you create one.
Do you take my health insurance?
We accept all major health insurance plans. See a list of the insurance we accept. If you don’t see your plan listed, call your health insurance company for details on your plan’s coverage.
If you don’t have health insurance or you have insurance or financial assistance questions, call 210-450-1000 and ask to speak with a financial counselor.
What if I can’t afford treatment?
If you need financial assistance, call 210-450-1000 and ask to speak with a financial counselor. We can meet with you to discuss your needs and connect you with resources to help with your care.
Where is Mays Cancer Center?
Our center is located within the South Texas Medical Center on UT Health San Antonio’s Greehey Campus at the corner of Wurzbach Road and Floyd Curl Drive. Find our address, and get maps, directions and parking information for your visit.
Where can I park when I come to Mays Cancer Center?
We offer pay parking in a garage at Mays Cancer Center. We validate parking for people who are receiving daily treatment or have a military license plate. We also offer valet parking Monday through Friday from 7:30 a.m. to 5:30 p.m. Find our address, and get maps, directions and parking information for your visit.
I’m from out of town. Where can I stay when I come to Mays Cancer Center?
You have several options for hotels, apartments and RV parking near Mays Cancer Center, and we can connect you with resources for lodging during your trip. Call us at 210-450-5570, and find out more about accommodations for your visit, including a printable list.
Can you help me with transportation to my appointment?
San Antonio has a variety of transportation options, including taxis, ride-hailing services, car rentals and public transportation. We can connect you with resources for transportation to and from your appointments. Call us at 210-450-5570, and see contact information and other details about transportation for your visit.
How do I contact my doctor?
You can send a secure message to your care team via MyChart. If you don’t have a MyChart account, your doctor’s office can help you create one.
You can also call our main phone number to be transferred to your doctor’s office: 210-450-1000 or 800-340-2872 (toll-free).
How do I learn more about my doctor?
You can search our Find a Doctor directory to learn more about your doctor. Provider profiles list information about the doctor’s clinic, specialties, education and board certifications.
Do you have doctors who specialize in my type of cancer?
Yes, Mays Cancer Center has doctors who specialize in all types of cancer, even the most rare and complex. Learn more about our cancer care, including cancer treatments and cancer diagnosis. Find a doctor in our provider directory, and find a clinic by cancer type or treatment.
Do you offer education and training for medical professionals?
Yes, Mays Cancer Center has a variety of education and training opportunities for students from high school through postdoctorate levels.
How can I donate to Mays Cancer Center?
Individuals can donate online and learn more here about donations and fundraising. For businesses and other organizations, find out how you can partner with Mays Cancer Center for corporate and organizational giving.
Can I become a volunteer at Mays Cancer Center?
Yes, we offer volunteer opportunities, and you can get involved in many ways. Depending on your experience, you can help people find their way through the center, lead group activities or facilitate support groups.
Can I see my test results and other information online?
Yes, you can use our secure platform MyChart to access your medical records, including test results and imaging reports. MyChart has a smartphone app and a web portal that’s accessible on any device.
If you’re an established patient, call your doctor’s office for help setting up a new account.
Does Mays Cancer Center have clinical trials?
Yes, we have nearly 200 clinical trials available for eligible patients to access new cancer treatments before they are widely available. Read more about our cancer clinical trials and research. One of our cancer specialists can help you find out if you’re eligible. Here’s how to make an appointment.